Return Policy

Thank you for choosing U.S Maxim Nail Supply II. We are committed to providing you with top-quality nail supplies and exceptional customer service. We understand that there may be instances where you need to return or exchange a product, request a refund, utilize a warranty, or cancel an order. To ensure a smooth process, please carefully review our Returns & Exchanges, Refunds, and Cancellations policy outlined below.

Returns & Exchanges:

Eligibility:

    • Returns and exchanges are accepted within 7 days from the date of purchase or delivery.
    • The item(s) must be unused, unopened, and in their original packaging.
    • Proof of purchase, such as a receipt or order confirmation, is required.
    • We do not accept returns or exchanges for used or opened products, unless they are defective.
    • Clearance items are non-refundable and non-exchangeable.

Restocking Fee:

    • A 20% restocking fee may be charged for returned items upon inspection. This fee covers the cost of processing and restocking the returned item.
    • The restocking fee will be deducted from the refund amount or applied as a separate charge for exchanges.

Process:

    • To initiate a return or exchange, please contact our customer support team within 7 days of receiving your order.
    • Provide the following information: order number, item(s) you wish to return or exchange, and the reason for the return or exchange.
    • Our customer support team will guide you through the process and provide you with a return shipping address if necessary.
    • You are responsible for the return shipping costs unless the item is defective or an error was made by our team.

Refunds:

Refund Method:

    • If the return is approved, a refund will be issued to the original payment method within 7 business days.
    • Please note that shipping costs are non-refundable.
    • When a promotional item or bundle is returned, the value of the promotional item will be deducted from the refund amount. Example: If you purchase a nail polish set for $50 with a promotional item valued at $10, and you decide to return the set, you will receive a refund of $40 ($50 - $10).

Warranty:

Manufacturer Warranty:

    • All warranties for products sold by [Your Nail Supply Business] are provided directly by the manufacturer.
    • Please refer to the specific manufacturer's warranty terms and conditions for each product.
    • We are not responsible for covering shipping costs associated with warranty claims.

Warranty Claims:

    • If you experience an issue covered by the manufacturer's warranty, please contact our customer support team.
    • We will provide you with the necessary information and assist you in initiating the warranty claim process.

Cancellations:

Order Cancellations:

    • If you wish to cancel your order, please contact our customer support team as soon as possible.
    • We will make every effort to accommodate your cancellation request, but please note that once the order has been shipped, it cannot be canceled.
    • If the order has not been shipped, we will cancel it and issue a refund to the original payment method within 7 business days.

Out of Stock Items:

    • In the rare event that an item you ordered is out of stock, we will notify you promptly.
    • You will have the option to wait for the item to be restocked, replace it with a similar item, or cancel the order and receive a refund.

Additional Information:

  • We reserve the right to refuse returns, exchanges, refunds, or cancellations if the above policies are not followed.
  • Return shipping fees and associated costs are the responsibility of the customer, except in cases of defective or erroneous items.
  • We recommend using a trackable shipping service or purchasing shipping insurance for return shipments, as we cannot be held responsible for lost or damaged items during transit.

IMPORTANT: Please note that the true color of a product may vary from the color displayed online due to variations in computer screens and lighting conditions.

If you have any questions or require further assistance regarding our Returns & Exchanges, Refunds, and Cancellations policy, please contact our customer support team at [customer support contact information]. We are here to provide you with the support you need.

Thank you for choosing U.S Maxim Nail Supply II. We appreciate your business!

 

If applicable, please send packages to:

US Maxim Nail Supply II, LLC

1111-1113 S 11th St, Philadelphia, PA 19147

215-467-1328